What is the MB-910 Microsoft Dynamics 365 Fundamentals CRM exam?
The MB-910 Microsoft Dynamics 365 Fundamentals CRM exam is a foundational Microsoft certification exam. It checks basic knowledge of Dynamics 365 CRM applications, including Sales, Customer Service, Marketing, and Field Service. The exam is aimed at people who are new to Dynamics 365 CRM, such as students, business users, and sales professionals who want to understand what these tools do.
Passing the exam earns the Microsoft Certified: Dynamics 365 Fundamentals (CRM) credential. This credential shows that you understand how Dynamics 365 CRM supports common business processes such as managing customer relationships, tracking sales, handling service cases, and running marketing campaigns. It does not require hands on configuration or development skills, and there are no formal prerequisites to sit the exam.
Many people use MB-910 as a starting point before moving to role based Dynamics 365 certifications, such as those focused on Sales or Customer Service configuration. It gives a broad view of the CRM side of Dynamics 365 without going deep into any single area.
How much does the MB-910 Microsoft Dynamics 365 Fundamentals CRM exam cost?
The official price for the MB-910 Microsoft Dynamics 365 Fundamentals CRM exam is $99. Cyber VK sells the official exam voucher for $44.99, a saving of $54.01 (55%) against the official price. The voucher is valid for 12 months from the date of activation.
You can buy the MB-910 exam voucher directly from Cyber VK. The voucher is delivered digitally and can be used to book the exam at a Pearson VUE test center or through online proctoring.
What is on the MB-910 Microsoft Dynamics 365 Fundamentals CRM exam?
The exam has 60 questions and you get 45 minutes to complete it. The passing score is 700 (on 100 to 1000 scale). Questions are spread across five domains inside Dynamics 365 CRM, covering the main customer facing applications.
| Domain | What it covers |
|---|---|
| Dynamics 365 CRM | Core concepts of customer relationship management and how the CRM apps fit together |
| Sales | Managing leads, opportunities, quotes, and the sales process inside Dynamics 365 |
| Customer Service | Handling cases, queues, knowledge articles, and customer support workflows |
| Marketing | Planning campaigns, segments, and customer communications within Dynamics 365 marketing tools |
| Field Service | Scheduling work orders, resources, and on site service activities |
No single domain dominates the exam, so a balanced review of all five areas is the safest approach.
How hard is the MB-910 Microsoft Dynamics 365 Fundamentals CRM exam?
This is a fundamentals level exam, so it is designed to be accessible to people without deep technical experience. It focuses on concepts and terminology rather than hands on configuration. Basic familiarity with business processes and customer relationship management ideas will help.
The main challenge is breadth rather than depth. The exam touches four different application areas, Sales, Customer Service, Marketing, and Field Service, so you need a working understanding of each rather than expert knowledge in one. People who already use Dynamics 365 CRM day to day, even in a basic user role, often find the material familiar.
How to prepare for the MB-910 Microsoft Dynamics 365 Fundamentals CRM exam
A steady study plan over several weeks works better than cramming everything in at the last minute. Here is a simple plan you can adjust to your own pace.
- Week 1: Read the official exam skills outline and get an overview of Dynamics 365 CRM and its main apps.
- Week 2: Study Dynamics 365 Sales, including leads, opportunities, and the sales process.
- Week 3: Study Dynamics 365 Customer Service, including cases, queues, and knowledge management.
- Week 4: Study Dynamics 365 Marketing and Field Service, including campaigns, segments, and work orders.
- Week 5: Try the free MB-910 practice questions on Cyber VK and review any weak areas.
- Week 6: Do a final review of all five domains and rest before exam day.
Common mistakes people make
Some candidates focus only on Sales and Customer Service because those apps are the most well known, and skip Marketing or Field Service. All five domains are tested, so uneven study can hurt your score.
Others confuse this fundamentals exam with role based exams such as MB-210 or MB-230, which test hands on configuration skills. MB-910 only tests conceptual knowledge, so spending time on deep technical setup steps is not the best use of study time.
Finally, some people do not check the official exam skills outline before booking. The outline lists exactly what each domain covers, and it is the most reliable guide for what to study.
Is the MB-910 Microsoft Dynamics 365 Fundamentals CRM certification worth it?
For someone new to Microsoft Dynamics 365, this certification is a low cost way to show a basic understanding of the CRM applications. It can support a move into a business analyst, sales, or customer service role that touches Dynamics 365, and it works as a stepping stone toward role based certifications later on.
It is less useful for someone who already holds an associate level Dynamics 365 certification, since it does not add new technical depth. For a first certification in this area, though, it is a reasonable and affordable choice.
If you also work with other Microsoft platforms, Cyber VK sells vouchers for exams such as AZ-204 Microsoft Azure Developer Associate, DP-203 Microsoft Azure Data Engineer Associate, PL-300 Microsoft Power BI Data Analyst Associate, MB-330 Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate, PL-200 Microsoft Dynamics 365 Customer Experience Analyst Associate, SC-100 Microsoft Cybersecurity Architect Expert, AB-900 Microsoft Copilot and Agentic AI Fundamentals, and MB-920 Microsoft Dynamics 365 Fundamentals ERP.