Refund and Cancellation Policy

Voucher cancellations before delivery

• You may abandon or cancel PayHere checkout before payment completes. No voucher is delivered and Cyber VK makes no charge.
• If payment fails, is cancelled or expires, reserved stock is released automatically. A temporary bank authorisation may take time to disappear according to the bank.
• If a successful payment is confirmed but the code has not yet been emailed or revealed, contact support immediately. We will cancel and refund the order where the code remains securely unused.

After a voucher is delivered or revealed

A correctly supplied voucher becomes non-refundable after its unique code is emailed or revealed. Exceptions apply where the code was already invalid when supplied, a different product was delivered, the same order was charged twice, the description was materially inaccurate, or applicable law requires another remedy.

Provider exam availability, scheduling, identification rules, rescheduling fees, candidate eligibility and a provider decision to reject an otherwise valid code are controlled by the examination provider. We will help verify the voucher, but those matters do not by themselves make a correctly delivered code refundable.

Non-delivery and invalid-code reports

• Check spam, quarantine and the email address entered at checkout, then use the order-status link shown after checkout.
• Email [email protected] with the order reference and purchasing email. Never send a full voucher code through an untrusted channel or public message.
• We verify payment, delivery logs and the voucher batch. If delivery failed, we resend securely. If the supplied code was invalid, we replace it with the correct equivalent or issue a full refund when replacement is not reasonably available.

Subscriptions and other digital services

The first subscription payment on an account is fully refundable when requested within 30 days. Later renewals are refundable where required by law or where Cyber VK made a billing error. Cancelling a subscription stops future renewal and leaves paid access active until the end of the current period unless the refund removes that access.

How to request and receive a refund

Write to [email protected] from the purchasing email and include the order reference, product and reason. We may ask only for information needed to locate the payment and prevent fraud. Approved card refunds are sent through PayHere to the original payment method; another payment method may require a manual transfer permitted by that method.

Cyber VK records an approved refund promptly. Bank and card-network processing can then take approximately 5 to 10 business days. We provide the available refund reference so your bank can trace it. Filing a chargeback before contacting support can delay investigation and does not expand the remedies available under this policy.